Texas Capital Bank

Operations Manager - Identity Access Management

Job Location US-TX-Richardson Operations Center
Location: Address
2350 Lakeside Blvd
Information Technology


At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.


We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning NewsHouston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.


The Identity & Access Management (IAM) Operations Manager must possess a strong understanding of IAM concepts/ trends, as well as knowledge of relevant IAM business and technical expertise.  A successful candidate must be a proven self-starter with the ability to problem-solve, communicate across the organization, participate in diverse project teams focusing on technical and business related aspects, as well as interface effectively with multiple teams throughout Texas Capital Bank.


  • Lead operational activities for the Identity and Access Management program, including but not limited to the processing of requests to provision and de-provision access, facilitation of the user lifecycle (Joiner, Mover, Leaver), performance of access certifications, and the monitoring of SailPoint IIQ, Azure, Microsoft 365, Thycotic Secret Server and Okta systems.
  • Facilitate cross-team communication and the creation and maintenance of technical and departmental process documentation.
  • Manage ServiceNow request and incident queues and their corresponding metric tracking mechanisms in order to meet SLAs and drive efficiency.
  • Facilite modifications to role-based access as necessary.
  • Partner with HR to streamline user lifecycle processes.
  • Participate in staffing decisions including candidate selection, interviewing, and hiring of employees and third party contractors.
  • Provide coaching, mentoring, training and performance feedback.
  • Participate in design discussion regarding new functionality and enhancements that will be maintained and monitored by IAM Operations.
  • Participate in Agile implementations as the role evolves.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.


  • Minimum five years of professional work experience in a large-scale enterprise IAM environment required.
  • 3+ years of experience managing a team required.
  • Bachelor’s degree from an accredited college or university required.
  • Proven success in leading and managing high-performing IAM teams, including but not limited to a history of recruiting and motivating talented and diverse staff, training, coaching, team building and day-to-day oversight.
  • Experience managing user life cycle and integrating application requirements in a shared services framework focused on provisioning, de-provisioning, entitlements and role based access control.
  • Experience maintaining and monitoring SailPoint IIQ and Okta required.
  • Experience leading and performing user access certifications manually and via the SailPoint IIQ system.
  • Experience maintaining and monitoring identity and access governance functions in Azure AD and Microsoft 365 systems required.
  • Experience with the Thycotic Secret Server Privileged Access Management system preferred.
  • Experience with ServiceNow preferred.
  • Experience with enterprise directory service (LDAP) administration, such as Active Directory preferred.
  • Knowledge of technology trends and developments in the areas of IAM, and knowledge and experience with formal security and control frameworks such as COBIT, COSO, ITIL, and NIST.
  • Record of building and maintaining relationships with a consultative and engaging style .
  • Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority from executive management to internal and external audit and risk teams. Must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work; strong troubleshooting and organizational skills and ability to work on multiple initiatives simultaneously; ability to participate in resource planning processes based on defined organizational plans.
  • Experience working in an Agile environment.


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