• Application Support Manager

    Job Location US-TX-Richardson Operations Center
    Location: Address
    2350 Lakeside Blvd
    Information Technology
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.


    • Responsible for management and oversight of all analysts on the team
    • Review and provide feedback for technical and soft-skill training
    • Work with other IT and line of business teams as needed to resolve technical issues
    • Responsible for reporting out statistics on effectiveness of the team
    • Act as a technical escalation point as required
    • Responsible for writing and reviewing policies and procedures as needed
    • Ensure compliance with all audit and security requirements
    • Communicate with vendors regarding supported issues
    • Deliver performance reviews
    • Manage scheduling and on-call rotation
    • Manage backlog of service requests
    • Other duties as assigned

    The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.


    • Bachelor's degree in Computer Science, a related discipline or equivalent relevant work experience
    • Strong leadership background with managing a diverse group who work with various technologies required
    • 10+ years of technical support experience with 5+ years in a leadership or management role preferred
    • ITIL Foundation v3 certified preferred
    • Strong IT systems troubleshooting analysis abilities
    • Strong understanding of the OSI Model
    • Experience building and maintaining relationships within the Technology and Business organizations required
    • Must have excellent customer service, telephone and listening skills
    • Knowledge of commonly-used concepts, practices and procedures within the IT field
    • Take initiative, make good judgments, negotiate, problem-solve and demonstrate decision-making skills
    • Demonstrate a strong sense of urgency and ownership regarding solving issues
    • Demonstrate knowledge and troubleshooting of a Windows Server environment required
    • Demonstrate knowledge and troubleshooting of a Windows SQL Server environment
    • ServiceNow experience a plus
    • Demonstrate LAN/WAN troubleshooting knowledge
    • Demonstrate the ability to multi-task across several ongoing tasks of varying priority as required
    • Ability to clearly communicate with both technical and non-technical personnel
    • Flexibility in schedule with the ability to work after hours including nights and weekends required
    • Azure or other Cloud experience a plus


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