• Senior Application Delivery Analyst

    Job Location US-TX-Richardson Operations Center
    ID
    2018-3747
    Location: Address
    2350 Lakeside Blvd
    Category
    Information Technology
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

    Responsibilities

    Assist the user community with the installation, configuration, and ongoing usability of software within established standards and guidelines
    • Develop Subject Matter Expertise skillsets for solutions or software implemented
    • Effectively escalate issues when appropriate
    • Coordinate with 3rd Party Vendors, internal IT teams as well as internal business units to determine and resolve problems
    • Assess the functional needs for internal business units to determine specifications for new, upgraded or replacement software purchases
    • Create and maintain documentation for internal knowledge base of issues and resolutions
    • Conduct training, create training aids, develop and provide documentation to IT Staff for new or upgraded software applications
    • Perform a variety of complicated tasks related to new or upgraded software implementation
    • Top level contributor or specialist that will provide consultation on complex projects to IT staff and business units
    • Configure, optimize and fine-tune application solutions
    • Apply knowledge of commonly-used concepts, practices, and procedures within the Information Technology field
    • Ability to test and debug applications and consult with end-users when necessary
    • Provide after-hours Level 3/4 support as required by business or the management team
    • Interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
    • The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy

    Qualifications

    • Associate’s/Bachelor’s Degree or equivalent work experience required
    • Software implementation experience required
    • 5+ years of system analysis, design, implementation, testing, rollout and documentation of software, preferably within a financial services environment preferred
    • 5+ years of effective customer service experience required
    • Knowledge of VSTS, TFS, AzDo strongly preferred
    • Demonstrated professional experience understanding and clearly communicating technical information to non-IT personnel including end-users, line of business managers and executives required
    • Demonstrated ability to take initiative with the ability to make sound risk-based decisions while requiring minimal supervision required
    • Proven experience providing high quality work utilizing highly developed and effective communication (written and verbal), project management, time management, and collaboration skills required
    • Demonstrated experience with design skills as well as proven understanding of the SDLC methodology required
    • Exceptional troubleshooting and critical thinking skills within a technical environment and apply them to solve problems required
    • Demonstrated experience providing project status updates, feedback, and appropriate reporting on key responsibilities and objectives required
    • Must be able to minimize downtime by rapidly diagnosing and resolving problems required
    • Flexibility in schedule and ability and willingness to provide after-hours Level 3/4 support as required
    • In-depth technical knowledge of the Bank’s or comparable software solutions preferred
    • In-depth knowledge of network, server and storage technologies strongly preferred
    • Knowledge of Linux preferred

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