At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.
Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.
We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.
The primary responsibility of the IT ServiceNow Administrator is for the day-to-day administration, configuration, and ongoing maintenance of the Service Now platform. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules.
In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like requirements gathering, configuration, integration, and testing. The Administrator partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. Additionally, the Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.