• ServiceNow Administrator

    Job Location US-TX-Richardson Operations Center
    ID
    2018-3722
    Location: Address
    2350 Lakeside Blvd
    Category
    Information Technology
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

     

    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

     

    The primary responsibility of the IT ServiceNow Administrator is for the day-to-day administration, configuration, and ongoing maintenance of the Service Now platform.  This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules.

     

    In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like requirements gathering, configuration, integration, and testing. The Administrator partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. Additionally, the Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.

    Responsibilities

    • Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows.
    • Perform ServiceNow implementation tasks including but not limited to: configuration, testing, requirements gathering and solution design.
    • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
    • Work directly with end users to resolve support issues within ServiceNow.
    • Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources.
    • Work with business users to identify and refine business requirements and workflows.
    • Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities.
    • Coordinate integration with on and off site systems utilizing resources from other technical teams.
    • Create ServiceNow reports and dashboards.
    • Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timely.
    • Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation.
    • Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.

    Qualifications

    • Minimum 2+ years of ServiceNow development, configuration and administration experience in an enterprise environment required
    • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc required
    • Strong Knowledge of the ITSM/ ITIL Framework required
    • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features preferred
    • Associate’s/Bachelor’s Degree preferred
    • ServiceNow System Administrator Certification preferred
    • ITIL Foundations certification preferred
    • Flexibility in schedule and ability and willingness to provide after-hours support when necessary
    • Excellent customer service and communication skills
    • Ability to write detailed documentation around processes, procedures, and day to day tasks
    • Ability to independently work on projects through completion
    • Maintain a high level of teamwork and communication across various IT and business groups

     

    The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

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