• Client Support Specialist II

    Job Location US-TX-Richardson Operations Center
    ID
    2018-3635
    Location: Address
    2350 Lakeside Blvd
    Category
    Customer Service/Support
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

     

    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

     

    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

    Responsibilities

    • Represent Texas Capital Bank in a positive, effective and professional manner
    • Provide prompt and courteous service to external and internal clients
    • Facilitate on-boarding and maintenance requests for internet banking customers
    • Responsible for answering and responding to client telephone calls and email
    • Identify client needs, answer questions, and resolve issues with a sense of urgency
    • Perform client related functions as requested, general filing, and special project work
    • Expected to act as a product and service expert with the ability to identify client needs and offer bank products that will meet the client's needs
    • Assist with other departmental duties as needed

    Qualifications

    • Minimum of 1-3 years banking or customer service experience in a high-touch Client Service or Support area. Call Center experience preferred but not required
    • Associates Degree or higher preferred. Equivalent work experience is acceptable
    • General knowledge of banking rules and regulations, banking policies and procedures preferred
    • Excellent organizational and decision making skills
    • Excellent communication skills, both verbal and written
    • Positive attitude, maintaining a pleasant and professional demeanor at all times
    • Keyboarding skills of 40 to 50 wpm
    • Proficient PC/Internet skills (Microsoft Office including Word and Excel)
    • Detail orientated with the ability to multi-task
    • Must be team oriented
    • Must be able to sit for extended periods of time

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