• Security Operations Center Analyst

    Job Location US-TX-Richardson Operations Center
    Location: Address
    2350 Lakeside Blvd
    Information Technology
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.


    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning NewsHouston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.


    Texas Capital Bank is seeking a Security Operations Analyst. In this role you will be responsible for the operational functionality of the bank’s security systems and applications.  You will be working towards becoming the Subject Matter Expert (SME) and advisor to existing and future security systems. Your daily duties will include 70% systems and operational support and 30% analysis and investigation.  Successful candidates will need to be able analyze complex problems and produce effective solutions that will decrease the time to identify and resolve issues.  Candidates should possess strong core values and have a team first attitude.


    • Directly responsible the performance, health, and functionality of designated security related systems and devices
    • Provides subject matter expertise for all security related devices and applications
    • Establishes system and monitoring standards for security related devices and applications
    • Primary point of contact for providing an operations perspective into I.T. security projects and initiatives creative solutions
    • Apply and/or perform system upgrades, apply patches, troubleshoot hardware and/or system failure
    • Work closely with other teams through the new system deployment lifecycle providing operational and support expertise
    • Develop standards for monitoring and reporting of security devices and applications
    • Identify single points of failure, areas of congestion, gaps in monitoring, reporting, and proposes solutions to resolve outstanding items
    • Identify key performance and capacity metrics and develops reports and reviews periods
    • Reviews and updates KPI and KRI data and reports any issues or pending problems to management
    • Directly responsible for following incident and escalation procedures and assumes ownership
    • Maintains metrics and updates management reports of system performance and capacity
    • Apply software updates, hot fixes, patching and minor version upgrades both hardware and software
    • Maintains personal ticket queue as per the ticket handling policy
    • Apply changes to rules, workflows, filters, blocking policies, etc
    • Troubleshoot and remediate issues for systems and devices
    • Assist SOC as required, either staffing shortages or during major incidents


    • Technical Bachelor’s degree preferred or equivalent work experience
    • 2+ years experience administrating and supporting the SIEM solutions and various security tools and applications required
    • 2+ years’ experience security operations and problem analysis required
    • Be able to track information regarding troubleshooting techniques required
    • Ability to understand and clearly communicate technical information to non-IT personnel required
    • Experience with Windows Server operating systems, including Windows Server 2008/2012 required
    • Experience with Active Directory, GPO, DNS, DHCP, File/Print services preferred
    • Experience with Exchange 2010, tier 1 SAN, VMWare, and Linux, are a plus
    • Certified Ethical Hacker (CEH) preferred
    • GIAC Security Essentials (GSEC) Certified preferred
    • Certified Information Systems Security Professional (CISSP) preferred
    • CompTIA Security+ Certification (Security+) preferred
    • Ability to make good judgments, decisions, negotiate and problem solve
    • Must demonstrate strong sense of urgency regarding solving end-user issues
    • Must be able to minimize downtime by rapidly diagnosing and resolving problems
    • In-depth knowledge of network technologies such as TCP/IP and other networking protocols, VPN, and networking concepts and components (DNS, DHCP, NAT, firewall, web filters, switches, routers, etc.)
    • Substantial knowledge of data security concepts (NIST, CAG)
    • Previous experience or aptitude to be successful in an Administration and Operations capacity
    • Strong knowledge of Firewall Concepts - balance of strong sys admin versus security perspectives
    • Strong Knowledge of Intrusion techniques & detection, Routing fundamentals, DNS, NFS / NIS
    • Maintain a high level of teamwork and communication
    • Proficiency with the Microsoft Office suite: Word, Excel, Outlook
    • Must be flexible for extended hours and/or shift


    The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ.  Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.


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