• Senior Application Delivery Analyst

    Job Location US-TX-Richardson Operations Center
    ID
    2018-3565
    Location: Address
    2350 Lakeside Blvd
    Category
    Information Technology
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

     

    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

     

     

     

    Responsibilities

    • Assist the user community with the installation, configuration, and ongoing usability of software within established standards and guidelines
    • Expert knowledge of solutions implemented
    • Coordinate with 3rd Party Vendors, internal IT teams as well as internal business units to determine and resolve problems
    • Assess the functional needs for internal business units to determine specifications for new, upgraded or replacement software purchases
    • Create and maintain documentation for internal knowledge base of issues and resolutions
    • Conduct training, create training aids, develop and provide documentation to IT Staff for new or upgraded software applications
    • Perform a variety of complicated tasks related to new or upgraded software implementation
    • Top level contributor or specialist that will provide consultation on complex projects to IT staff and business units
    • Configure, optimize and fine-tune application solutions
    • Apply knowledge of commonly-used concepts, practices, and procedures within the Information Technology field
    • Ability to test and debug applications and consult with end-users when necessary
    • Interaction with application software and operating systems to diagnose and resolve unique, non-recurring problem

     

    The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

     

    Qualifications

    • Associate’s/Bachelor’s Degree or equivalent experience preferred
    • 5+ years of software implementation experience required
    • 5+ years of system analysis, design, implementation, testing, rollout and documentation of software, preferably within a financial services environment preferred
    • Previously held a senior or lead role in a related discipline required
    • 5+ years of effective customer service experience preferred
    • Ability to understand and clearly communicate technical information to non-IT personnel including end-users, line of business managers and executives
    • Strong initiative taker with the ability to make sound risk based decisions while requiring little if any supervision
    • Process improvement evangelist
    • In-depth technical knowledge of the Bank’s or comparable software solutions
    • In-depth knowledge of network, server and storage preferred
    • Advanced design skills as well as proven understanding and appreciation of the SDLC
    • Strong project planning skills
    • Exceptional troubleshooting and critical thinking skills within a technical environment and apply them to solve problems
    • Effectively escalate issues when appropriate
    • Strong multi-tasking abilities across projects with differing priorities
    • Ability to provide clear status on projects being worked
    • Strong sense of urgency regarding solving business impacting issues
    • Must be able to minimize downtime by rapidly diagnosing and resolving problems
    • Be able to track and document information regarding troubleshooting techniques resulting in repeatable documented procedures that will to be executed by operational teams
    • Flexibility in schedule and ability and willingness to provide after-hours Level 3/4 support when needed

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