• Performance Management Analyst

    Job Location US-TX-Richardson
    Location: Address
    2221 Lakeside Boulevard
    Correspondent Lending
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.


    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.


    • Manage a pipeline of sellers in varying stages of the recourse and recovery processes from billing to collection of aged invoices
    • Central point of contact, working with various Correspondent Lending (CL) departments to manage the recourse and recovery and performance management processes associated with Correspondent Lending sellers
    • Manage a very active portfolio of correspondent lenders
    • Assist sellers with the recourse and recovery process including periodic invoice billing, researching seller’s inquires and maintaining updated billing and collection reports
    • Analyze sellers overall business risk performance as determined by various sources including QC reports, financial reviews, scorecard analysis and information from other CL internal departments
    • Research, analyze and respond to sellers invoice questions working closely with the CL sales team and other internal departments
    • Accurately gather, track, and report receivables through monthly reporting
    • Work closely with QC, Compliance and Operations in determining potential seller performance issues
    • Maintain seller’s current information through various sources including spreadsheets and database
    • Work closely with internal partners, as well as external sellers to provide problem resolution, as well as superior service
    • Respond quickly to heavy email volumes and phone inquiries from multiple sources
    • Act as a central point of contact and deliver superior responsiveness for sellers as they navigate the recourse and recovery process
    • Function as a subject matter expert on the seller scorecard and the invoice process
    • Analyze seller’s past experience on ability to deliver compliant, quality, performing loans
    • Review and understand business Financial Statements for adherence to established guidelines
    • Evaluate client insurance policies to ensure proper compliance with Texas Capital Bank policies
    • Prepare recourse and recovery documents and ensure the documents are properly executed by client and Texas Capital Bank management
    • Professional communicate through email or phone with sellers and internal partners
    • Provide backup support in a limited role to the Risk Management Group
    • Additional responsibilities as required


    • 5 - 7 years related work experience in mortgage, banking, financial services, or client management with a focus on any of the following: risk,  underwriting, QA/QC, Compliance, Secondary Marketing, or similar discipline
    • Bachelor’s degree in accounting preferred, Business degree acceptable
    • QA/QC and/or Risk Management experience is ideal
    • Excellent interpersonal skills: ability to effectively communicate with business owners and C-level executives via phone and email; ability to work well with all levels of internal management and staff
    • Extremely well organized, very detail-oriented, and ability to manage  heavy workload
    • Must possess a high degree of analytical, reasoning and decision making proficiencies
    • Ability to read, interpret, and analyze a variety of documents provided by the client
    • High level of accounting knowledge of a company’s balance sheet and income statement
    • Ability to work independently, while handling multiple tasks in varying stages of completion
    • Ability to manage work activity over several weeks through to completion
    • Must be able to cope with interruptions and shift workload priorities quickly as required
    • General knowledge of entity documents and structure for Corporations, LLC’s, Partnerships and Trusts
    • General Commercial insurance policy knowledge would be a plus
    • Intermediate knowledge of Excel
    • Computer Skills:  General knowledge of Microsoft Word and Outlook; Loan Logics, Cenlar experience preferred
    • Highly organized, detail oriented, possess strong interpersonal skills, able to manage multiple tasks simultaneously, prioritize activities, think analytically, and independently


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