• Manager, Programs

    Job Location US-TX-Richardson Operations Center
    Location: Address
    2350 Lakeside Blvd
    Information Technology
  • Overview

    At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.


    Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.


    We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.


    • Mentor , coach, and guide project managers and business analysts’ detailed work, providing direction to stay aligned with the program’s intent and Enterprise Project Management Office (EPMO) guidelines

    • Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions and enforcing standards and procedures
    • Lead and direct the work of project managers, business analysts and team members in a matrix, cross-organizational teams
    • Provide expert level guidance to project managers, business analysts, and team members during the definition and execution of project requirements and documentation
    • Manage and build relationships with executives and key decision makers from project inception to post-deployment while simultaneously ensuring customer satisfaction and business value 
    • Effectively manage the collaboration and relationships with the business, technical and vendor teams involved in projects and programs
    • Estimate program efforts, costs, and risks supporting Sponsors and Stakeholders to make informed business decisions
    • Implement, embed and facilitate effective decision-making processes at all levels of the program organization structure
    • Simultaneously manage multiple projects within the treasury and shared services verticals
    • Plan and manage project schedules, project resources/utilization, budgets/forecasts, and project success criteria
    • Describe and evangelize programs organization-wide to interested and affected groups at audience-appropriate level of detail
    • Monitors and manages plan effectively, facilitating communication and coordination between groups, removing roadblocks and setting expectations
    • Identify project inter-dependencies including risks and mitigation plans throughout the program, so issues can be avoided altogether or resolved expeditiously
    • Ability to apply best practice project management methodologies for delivering engagements on-time, on-budget, and to specification
    • Establish and maintain relationship with program Sponsors and Stakeholders throughout programs to open communication channels that allow for feedback and rapid response
    • Communicate complex program status to Executive Sponsors and Stakeholders, in a manner that enables them to have a common understanding of the program’s value and progress toward the outlined business objectives
    • Comprehend overall program scope and dependencies and align individual project deliverables and plans to achieve results
    • Develop and deliver best practice project management capabilities aligning to TCB PMO Strategy - Processes and procedures will encompass delivering projects on-time, on-budget, and within the defined scope


    • Bachelor's Degree required
    • Banking/Financial Services experience required
    • 5+ years’ experience in leading and directly managing a Delivery group required
    • 10+ years of program/project management experience (project planning, project controls/monitoring, budget management, building stakeholder relationships, managing complex integrations and dependencies, risk management) required
    • PMP certification is a plus
    • Consulting background strongly preferred
    • Proven history achieving results through effectively leading cross-functional teams of IT, business and vendor team members required
    • Outstanding verbal presentation and written communication skills required
    • Excellent executive presentation skills required
    • Ability to assess organizational capabilities and incorporate organizational change readiness methods into the program planning and execution processes
    • Ability to be influential and establish positive working relationships across all levels of the organization from individual contributor to C-suite executives
    • Program Management capabilities across multiple project types such as business Process Reengineering, Strategy Transformation, Vendor Integration, SDLC (waterfall and agile methodologies) projects required
    • Ability to prioritize work for self and program stakeholders based on corporate strategy, roadmap and goals
    • Ability to obtain, analyze and synthesize information from multiple sources
    • Excellent problem-solving, analytical and critical thinking skills required
    • Proficient in the use of MS Word, MS PowerPoint, MS Excel, MS Project and MS Visio for reports, analysis, and presentations required
    • Experience using Daptiv (ChangePoint) is a plus


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