Senior Assistant Banking Center Manager

US-TX-Dallas
ID
2017-3176
340 Singleton Blvd. (under construction)
Category
Branch Banking

Overview

At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

 

We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

 

We are very excited about the upcoming opening of a new banking center in the vibrant Trinity Groves complex in West Dallas. This team will be focused on retail and small business banking as well as community engagement. To help facilitate these initiatives, this location will have slightly different hours than our other banking centers: Monday-Thursday 9am-5pm, Friday 9am-6pm and Saturday 9am-1pm.

Responsibilities

  • Oversee the operation of Customer Service Representatives to ensure customer satisfaction and compliance of all laws, regulations, policies and procedures as determined by Texas Capital Bank
  • Motivate, monitor, coach, develop, and train new and existing Customer Service Representatives
  • Responsible for monthly banking center audit procedures, including review of teller cash funds, negotiables, security equipment, various operational functions and overall transaction integrity
  • Maintain a properly trained staff and provide guidance, support and conflict resolution to Customer Service Representatives
  • Serve as back-up to Financial Services Representatives for deposit accounts sales and service and to Customer Service Representatives for teller transactions
  • Coordinate legal documentation to ensure compliance with various regulations
  • Represent the Bank through visible leadership involvement in community-related activities to promote goodwill. Attends community events and Bank functions, including extended and weekend hours.
  • Act as a liaison with various internal business partners to facilitate client on-boarding
  • Foster an environment within the banking center that ensures an  exceptional client experience
  • Establish and maintain effective relationships with customer, business partners and staff
  • Effectively monitor, coach, develop and train new and existing Customer Service Representatives
  • Assist in interviewing and hiring of qualified candidates upon event of banking center staff vacancies
  • Actively manage performance and development of Customer Service Representatives, including quarterly evaluations touchpoints
  • Support and advance the Bank’s CRA related activities

Qualifications

  • Minimum three to five (3-5) years banking center experience with supervisory experience, Bachelor’s degree preferred
  • Thorough knowledge of bank and branch operations
  • Strong customer service and sales experience
  • Excellent interpersonal, verbal and written communication skills
  • Strong analytical, problem-solving and decision making abilities
  • Proficiency in the use of PC software tools for reports, audits, analysis, and presentations
  • Ability to establish positive working relationships across the organization
  • Self-starter and ability to multi-task in a fast paced environment
  • Strong knowledge of legal entity documentation required
  • Proven leadership skills including coaching, development, and effective time management
  • Bilingual preferred

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