Systems Analyst, Business Integration – Financial Crimes Compliance

US-TX-Richardson Operations Center
ID
2017-3141
2350 Lakeside Blvd
Category
Operations

Overview

At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

 

We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

Responsibilities

  • Assist the Bank’s Financial Crimes Compliance team with the installation, configuration and ongoing performance of the AML platform
  • Work with 3rd party vendors and the Bank’s various internal information technology teams as appropriate to determine and resolve problems in support of the Bank’s AML program efforts
  • Recommend and/or participate in system upgrade/release activities to ensure longevity and stability of platform(s)
  • Work as a member of a team to ensure operational readiness of applications and processes required to conduct AML program requirements
  • Create documentation to be included in knowledge base of issues and resolutions
  • Assist with technical support of  various enterprise applications and related technology
  • Interact with end-users and application software vendor to diagnose and resolve recurring and non-recurring problems
  • Utilize one-on-one consultancy to end users
  • Create data mapping documentation, process flows and detailed test cases and scripts for business applications
  • Support assigned business application and data needs, including data validation and monitoring to ensure quality
  • Support change control process including running and being an active participant in User Acceptance Testing to support business changes and/or new code releases

Qualifications

  • Excellent customer service, telephone, listening and communication skills required
  • 2 years previous experience tracking and documenting information regarding troubleshooting techniques required
  • Demonstrated experience in applying knowledge/skills in a customer support environment required
  • 2 years of demonstrated strong analytical aptitude and problem solving skills in a technical environment required
  • Multi-task across several ongoing tasks of varying priorities as required
  • Previous AML and  Financial Services experience strongly preferred
  • Knowledge of commonly used concepts, practices, and procedures within the Information Technology field
  • Ability to make good judgments, negotiate, solve problems and provide solutions with decision making skills
  • Ability to understand and clearly communicate technical information to non-IT personnel
  • Must demonstrate strong sense of urgency regarding solving end-user issues
  • Be able to solve problems regarding system errors or usage issues
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems
  • Ability to maintain a high level of teamwork and communication
  • College degree preferred
  • Flexibility in schedule required

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