Communications Manager - Change & Incident Management

US-TX-Richardson Operations Center
ID
2017-3121
2350 Lakeside Blvd
Category
Marketing & Communications

Overview

At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

 

We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

 

The Change & Incident Communication Manager will play a critical role in helping Texas Capital Bank continue to grow and evolve. You will be responsible for communicating to internal and external audiences on a wide range of initiatives including technology and regulatory changes, new product launches, and unplanned incidents. The successful candidate will be a strong project manager, excellent writer and have a passion for helping us deliver the right message to the right audience at the right time!

Responsibilities

  • Develop communication playbooks/protocols for planned initiatives and unplanned incidents/events in conjunction with Project Management Office and IT Incident Manager
  • Provide communication solutions to ensure that planned changes ranging from technology upgrades to new product launches are clearly communicated to internal and external audiences in a timely manner and aligned with the Texas Capital Bank brand
    • Understand change initiatives and their impacts to clients and employees by being an integral part of project teams
    • Coordinate execution of multi-media client communication projects, including print, email and web, with the proper internal partners and vendors
    • Coordinate execution of employee messaging, including intranet, email and internal newsletters, with the proper internal partners and vendors
  • Serve as primary point of contact for communications during unplanned incidents and events working with the media relations team as needed
  • Develop and maintain all communication plans to defined deliverables and timelines; Communicate relevant project status, including appropriate escalation in a timely fashion
  • Facilitate the review and approval processes for all communications
  • Build strong relationships throughout the organization
  • Constantly seek to drive consistency, accuracy and efficiency
    • Create re-usable communication templates
    • Log and/or review incidents on incident/event log for clarity and accuracy
    • Track and report user metrics of email messages and websites

Qualifications

  • Prior experience in leading change and/or incident communication activities required; financial services experience preferred
  • Strong project management skills
  • Strong writing and editing skills
  • Proven ability to interpret and explain technical information to a non-technical audience
  • Ability to lead and motivate cross-functional teams and interact with all levels
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Effective listening and relationship-building skills

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