Treasury Management Client Support Specialist

US-TX-Richardson Operations Center
ID
2017-3098
2350 Lakeside Blvd
Category
Operations

Overview

At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

Responsibilities

  • Acts as Subject Matter Expert for Treasury products, services and systems
  • Provides support on Treasury Products for external clients
  • Provides support on Treasury products, services and systems for Texas Capital Bank sales personnel as needed
  • Performs testing of ACH file uploads, (both CSV and NACHA formats) as needed
  • Performs testing of Positive Pay issue file uploads as needed
  • Communicates with clients or their designees regarding testing and any format changes needed
  • Performs installation, testing and ongoing support for Remote Deposit Capture clients
  • Provides client training on various Treasury products as needed (onsite and remote)
  • Acts as a liaison with various Treasury product vendors to facilitate implementation of products such as Account Recon, Lockbox, Positive Pay, Crossroads, etc.
  • Acts as back-up for both Core Business support and Signature Service support
  • Performs other duties as assigned

Qualifications

  • Associates degree or higher preferred
  • One year Financial Accounting experience or course work required
  • Treasury cash management experience strongly preferred
  • Proven strong service orientation and excellent customer service skills
  • Proven understanding of the technical aspects of Treasury products, e.g., file formats, transaction flows, file transmissions, etc.
  • Strong organizational skills including effective time management in all key responsibilities of the job
  • Able to multi-task in a fast-paced environment
  • Able to establish positive working relationships
  • Effective written and verbal communication skills
  • Proficient knowledge of Microsoft Excel, Word and Outlook; Visio a plus
  • Able to work at a computer for extended periods of time
  • Willing and able to spend significant amounts of time answering customer inquiries via phone and email

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

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